How to Get Supra E-Key®
If you are a member of our MLS and do not have a Supra E-Key® account set up, you will need to fill out the New Lockbox Key Application (typically already filled out with your membership application).
How to Download Supra E-Key®
If you are downloading to a new device, you will need a new authorization code: how to download the Supra E-Key®.
How to Update Supra E-Key® Billing
To update your Supra E-Key® monthly billing, you can use the following page HERE to update your credit card information in the app.
How to Open a Supra E-Key® Lockbox
How to Reset your Supra E-Key® Shackle Code
What if your lockbox still doesn't open?
- What is the error message shown? The error message may indicate your problem.
- Is your application updated? Your application needs to update when connected to WiFi.
- Make sure your phone is connected to Bluetooth (check your phone settings).
- You must have location services enabled for this app.
- Check if your phone is connected to Bluetooth and/or connected to another device.
- Are you using the correct pin code?
- Are you opening the right lockbox?
- Have you paid your monthly Supra bill? If all fails and you have tried every option, you may need to call Supra (877) 699-6787 or re-download the application.7.
- Call Supra (877) 699-6787 or re-download the application.
See the eKey Application Error Codes PDF to see how to troubleshoot based on the error code the app gives you.